Engage, Educate and Improve Oral Health for Patients and Staff

Abstract

Aim: To conduct screening and education of patients, supporting the maintenance and improvement of oral health while on the waitlist, for the timely provision of services to high risk groups and to improve oral health knowledge across the organisation. Materials and methods: The organisation's catchment area is characterised by high oral disease burden, resulting in long waiting lists. Waitlisted patients were invited to participate in the screening and education program as part of World Oral Health Day 2016. The oral health education session explained the effects of poor oral health on overall health. This was followed by a dental assessment, where patients with more than six decayed teeth or comprised medical conditions were removed from waiting lists. Staff booths were placed at organisational sites to provide information about oral health. Posters were displayed to explain effects of oral health on general health to non-oral health professionals within the organisation. Results: 468 patients participated in the program and were provided with oral health education and assessment. A quantitative and qualitative assessment indicated that patients were immensely satisfied with the program and found the education sessions useful. A fluoride application was done for 24% of patients at high risk and 19% of patients were prioritised and given an emergency appointment. Conclusion: The promotion of oral health knowledge and preventative care provides the opportunity to up skill staff, reduce waiting lists and reduce treatment complexity, improving oral health outcomes of patients and working towards a ‘preventative model of care’.