Emotional support in the emergency department.

Abstract

Emotional support is an essential element of the care we provide in the Emergency Department. The consumer advisory committee highlighted the VHES results for Monash Emergency, particularly in the area of emotional support, and aided in setting up some research on emotional support in ED in collaboration with Deakin university. In addition, we wanted to make sure we fully understood what emotional support means to our consumers, what they feel we can do to improve, and to collaborate with our consumers on the solutions themselves