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https://repository.monashhealth.org/monashhealthjspui/handle/1/48547| Title: | Managing negative online reviews: Considerations for doctors. | Authors: | Mahar P.D.;Panaccio D.C.;Dean J.M.;Farmer C.C.;Pang S.C.;Kevat D.A. | Institution: | (Mahar) Skin Health Institute Inc, Melbourne, Vic; Department of Dermatology, Royal Childrens Hospital, Melbourne, Vic (Panaccio) Department of General Medicine, St Vincents Hospital, Melbourne, Vic (Dean) Monash Health, Melbourne, Vic (Farmer) Western Health, Melbourne, Vic; Monash Health, Melbourne, Vic (Pang) Victorian Institute of Forensic Mental Health, Melbourne, Vic (Kevat) Monash Health and Western Health, Melbourne, Vic |
Issue Date: | 8-Aug-2022 | Copyright year: | 2022 | Publisher: | NLM (Medline) | Place of publication: | Australia | Publication information: | Australian journal of general practice. 51(8) (pp 568-570), 2022. Date of Publication: 01 Aug 2022. | Journal: | Australian Journal of General Practice | Abstract: | BACKGROUND: In an increasingly digital world, particularly with the rapid rise in the use of telehealth, online reviews from members of the public regarding clinician performance are becoming more ubiquitous. OBJECTIVE(S): This article considers the measures clinicians can take to manage unwanted negative online reviews. While this is a complex area, the aim of this article is to provide a starting point and overview of practical responses clinicians may consider. DISCUSSION: When faced with negative online reviews, clinicians need to be mindful of the way in which they respond from a confidentiality and privacy perspective, and to consider practical manners in which they can respond, incorporating legal and ethical considerations, as well as activation of professional and personal supports. | DOI: | http://monash.idm.oclc.org/login?url=https://dx.doi.org/10.31128/AJGP-10-21-6215 | PubMed URL: | 35908750 [https://www.ncbi.nlm.nih.gov/pubmed/?term=35908750] | URI: | https://repository.monashhealth.org/monashhealthjspui/handle/1/48547 | Type: | Article | Subjects: | privacy telemedicine |
Type of Clinical Study or Trial: | Opinion, perspective or news |
| Appears in Collections: | Articles |
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